And, it’s the customer service area that we are likely to see expand hugely in this year.
Watch enterprise in a mirror darkly online dating
The soft skills of effective communication, organization, planning, motivation, inspiration, and leadership become increasingly important as we climb the employment ladder.
How many programmers, engineers, accountants or others have you known that can do wonders in their field, but cannot effectively express themselves or implement the product of their genius on a wider scale?
The oft-cited Chinese curse says: “May you live in interesting times.” 2018 promises to be interesting times for those of us in online and distance learning.
Here are some key topics that I will be following closely because they have the potential to significantly impact our field.
I find myself writing and speaking about blockchain often, but that is because it is really important that we keep up on this topic or we will be left behind (much like those colleges that ignored online learning until the last couple of years).
Already, MIT has begun distributing its diplomas on blockchain!
And, while disseminating and validating are powerful, it’s the aggregating that is a game changer.
This will allow students to assemble their own custom curriculum of competencies and credentials collected from multiple sources to validate their preparation for jobs and employment.
Where that is most important is that some of our students, depending upon which ISP they use, will get far worse service than others – a course with streamed lectures may carry a hefty service charge based on bandwidth.
We have become accustomed to our classes being delivered at the same rate and fee as all other services such as You Tube and Hulu and other services.
They can give preferential treatment to selected services (throttling others).